Shipping policy

Shipping Policy
Last updated: August 2026

📦 Estimated delivery time: 8 – 12 business days
The timeframe begins once your order is confirmed and processed. Times may vary depending on location and product availability.
🛒
Order processing
Once payment is made, your order enters the processing stage within 4 business days. You will receive a confirmation email with your purchase details.

Orders placed on weekends or public holidays will be processed on the next business day.

🚚
Shipping time
The estimated delivery time once the order has been dispatched is 8 to 12 business days.

This timeframe is an estimate and may be affected by:

Carrier logistical delays
Customs issues (for international shipments)
Adverse weather conditions
High-demand periods (Christmas, Black Friday, etc.)
✅ Shipping throughout Spain
🌍 International shipping available
📍
Shipment tracking
Once your order has been dispatched, we will send you an email with the tracking number and a link to track your package in real time.

If you do not receive this information within 5 business days of order confirmation, please contact us, and we will handle the matter immediately.

💰
Shipping costs
Shipping costs, if applicable, will be detailed during the checkout process before payment confirmation.

PupSteps reserves the right to offer free shipping during specific campaigns and promotions.

⚠️
Delays and exceptional situations
PupSteps is not responsible for delays caused by factors beyond our control: transport strikes, customs holds, force majeure events, or errors in the delivery address provided by the customer.

If your order has not been delivered after 20 business days, please contact our customer service team to open an inquiry. ✉️
Contact
For any inquiries regarding your shipment, you can contact our team at:

📧 soporte@pupsteps.com

We will respond within 24 to 48 business hours.